Most hotels hear guest issues too late. Recover them before checkout.

RocketSurvey’s 60-second guest chat captures feedback while guests are still on property, routes issues to your team, and turns great stays into public reviews.

90% Completion Rate. Traditional hotel surveys average 33%

“RocketSurvey gave us clear, actionable insights into what our customers actually want. The process was simple, and the results helped us improve both customer satisfaction and sales.”

Krista Neville - Owner, Volcano Bakery

Hi! How was your stay at Harbor Hotel?

Beautiful room and great staff.

Anything we can fix before checkout?

The AC was loud and the WiFi kept dropping.

Thanks. I alerted maintenance and the front desk.

Hi! How was your stay at Harbor Hotel?

Beautiful room and great staff.

Anything we can fix before checkout?

The AC was loud and the WiFi kept dropping.

Thanks. I alerted maintenance and the front desk.

TURN HOTEL FEEDBACK INTO SERVICE RECOVERY IN 60 SECONDS

No apps. No forms. Just a checkout chat guests actually complete.

Scan

Guests scan a QR at checkout. Feedback starts while the stay is fresh.

Chat

AI asks smart follow-ups. Feels like texting the front desk.

Understand

Insights by property, department, and urgency. No digging.

Improve

Happy stays become reviews. Issues become recoverable tasks.

Hotel Insight, every stay.

No apps, no logins, no long guest surveys. Just a 60-second chat hotel guests will actually finish.

90%

Completion rate

3x the industry average

100%

Capture partial responses

Even 1 answer saved, never lose feedback

<1 MIN

Instant insights

AI analysis delivers actionable data

+More

Google reviews

Authentic reviews

Harbor Hotel analytics dashboard in RocketSurvey

Hi! How was your stay at Harbor Hotel?

Overall really great. The room was spotless and the staff were welcoming.

Love to hear that. What stood out most during your stay?

Check-in was quick, the bed was comfortable, and breakfast was excellent.

Anything we could have improved before checkout?

The hallway was a little noisy last night, but your team handled it quickly.

Thanks. We flagged that for the night manager and appreciate the heads up.

Your Generated Review

We had a fantastic stay at Harbor Hotel. The room was spotless, the bed was comfortable, and check-in was quick and easy. The staff were warm and helpful, breakfast was excellent, and when we mentioned hallway noise the team handled it right away. You can tell they care about the guest experience. Would absolutely stay again and recommend it.